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How big is the backpack?
22x15x7 Backpack
17x14x2 Messenger Bag
22x15x1 Frame/Chair

Can I ship to International/APO/FPO addresses?
Sure. One of our cofounders is an Army Colonel, whose no stranger to International/FPO/APO living.

How long will my order take to arrive?
Typically 5-7 days domestically. Up to 30 days Internationally.

How will I know when my order ships?
We automatically email when the order ships.

What payment methods do you accept?
Visa, Master Card, AMEX, Discover, Checks, PayPal

Do you accept PayPal?
Yes.

How do you calculate sales tax?
If you are in Utah, you will pay Utah tax. This may change if internet commerce laws change.

How can I cancel an order?
Sure, email refunds@m-paks.com

Can I get a price adjustment if I find the bag at a lower price?
Yes, within 15 days of the date of purchase.

How can I update my account address?
Change Address

How can I update my password?
Change Password

Can I ship with a gift receipt?
We only sell 1 backpack (the best one) so really a refund is the only option, there is no other product to exchange with the backpack.

Are you hiring?
No. Especially NO if you are applying to be the FAQ writer!